Order Management

Processing orders is one of the core activities of your ecommerce business, and is critical for effective customer service experience. With ecomnation’s friendly interface processing your order is easy and efficient.

Quick on Locating Orders

Processing orders is one of the core activities of your ecommerce business, and is critical for effective customer service experience. With ecomnation’s friendly interface processing your order is easy and efficient.

Filter products using order status, payment types, data range, order number, customer phone number, zip code, etc. The order list is designed to make things easy for you. Even if you have a large number of orders, the information is presented in a progressive manner. Which means, you never feel stressed and always remain informed! This helps you operate efficiently, and positively impacts customer service.

Processing Order

The first thing you will notice is a list of newly placed orders. Every new order is marked with the label ‘pending’ or ‘Unverified’.

  • Unverified orders: Ecomnation automatically marks orders that has pending payment or customers paying through offline channels such as payment by cheque, or wire transfer as ‘Unverified’. Once you verify the order as legitimate order, you can mark the order as ‘Verified’ and they are moved to ‘Pending’ orders bucket.
  • Pending Orders: Orders with payment captured through online payment gateway are automatically marked as ‘Pending’.

Once you get into the order detail, the first thing you see is the customer information on the top of the order detail page. This contains the primary contact information of the customer.

You’ll notice that everything in the order detail page is clean and organized to keep you away from stress. Ordered products, shipping charges, applied discounts, and the payment method clear enough to take decision.

If the customer has mistakenly provided incorrect shipping or billing details, you can update it. This is to ensure the shipment reaches the right address. This will save your own and shoppers time and money.

Try it free for 14 days

No obligation, no credit card required. Easy setup, cancel any time.

  • Free SSL Certificate
  • High converting single page checkout
  • No commission on sales
  • No extra bandwidth cost to grow your business

Supported by Google Cloud