Quick on Locating Orders
Processing orders is one of the core activities of your ecommerce business, and is critical for effective customer service experience. With ecomnation’s friendly interface processing your order is easy and efficient.
Filter products using order status, payment types, data range, order number, customer phone number, zip code, etc. The order list is designed to make things easy for you. Even if you have a large number of orders, the information is presented in a progressive manner. Which means, you never feel stressed and always remain informed! This helps you operate efficiently, and positively impacts customer service.
Print Labels & Pick List
Print professional labels for multiple orders in a single click. Check the orders that are packed, all you need to do is click the print label and you get print-ready labels with shopper address printed on it.
Printing label is effortless with ecomnation! The labels are pre formatted and can be printed in a standard A4 size sheet with 6 labels per page, without needing any third party app! You can do this by going back to orders list page. Upon selecting multiple orders records using checkbox, you will see the following image.
Processing Order
The first thing you will notice is a list of newly placed orders. Every new order is marked with the label ‘pending’ or ‘Unverified’.
- Unverified orders: Ecomnation automatically marks orders that has pending payment or customers paying through offline channels such as payment by cheque, or wire transfer as ‘Unverified’. Once you verify the order as legitimate order, you can mark the order as ‘Verified’ and they are moved to ‘Pending’ orders bucket.
- Pending Orders: Orders with payment captured through online payment gateway are automatically marked as ‘Pending’.
Once you get into the order detail, the first thing you see is the customer information on the top of the order detail page. This contains the primary contact information of the customer.
You’ll notice that everything in the order detail page is clean and organized to keep you away from stress. Ordered products, shipping charges, applied discounts, and the payment method clear enough to take decision.
If the customer has mistakenly provided incorrect shipping or billing details, you can update it. This is to ensure the shipment reaches the right address. This will save your own and shoppers time and money.
The payment status determines whether the order is ready to be processed further. You can change the payment status of the order after confirmation with your payment gateway.
Once the payment is received, you can mark the order as “Packing”. This is where you actually pack your products and get them ready for Dispatch! Print the ‘picking list’ to pick the products from the storage.
Communication is one of the most important aspects of order processing. If customers are informed about the status of their orders in time, they may lose patience and cancel the order. With ecomnation, you don’t have to worry. Your store will send automated email notifications at the important stages, such as:
- Successful order placement
- Order ready for dispatch
- Order shipped and
- Order cancelled
ecomnation allows you to add a new order manually from the admin panel! This allows you to take orders on the phone, by email or via other channels. It gives flexibility to serve customers who are unable to shop from your online store!
In addition, if you are unable to fulfill an online order for any reason such as non-availability of stock or customer changing decision, you can use this option to create a new order.
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